Morning Apple announced a new repair program for iPhone 11 (iPhone 11), and according to the company, some phone users may encounter the problem of screen stops to answer to touch.
And as Apple reported, a small percentage of the iPhone 11 models manufactured between November 2019 and May 2020 were affected by this problem.
The company says that the problem is related to a failure of the display camera that should be replaced to the phone could function again.
And Apple provided the exchange program exclusively for the regular iPhone 11 model, and it could not fit “iPhone 11 Pro” (iPhone 11 Pro) or “iPhone 11 Pro Max” (iPhone 11 Pro Max).
The company stated that a small percentage of the iPhone 11 screens may stop responding to touch due to a problem with the display camera.
Users can check Apple’s support website to find out if their phone is eligible for the trade in program with the serial number.
If your iPhone is eligible for this program, you should contact Apple to transfer it to Apple Store or Apple Authorized Service Provider.
Apple replaces affected devices for free, and the repair program covers affected models for a period of two years after the initial retail operation of the unit.
If the problem arises at some point in the two years, you are still eligible for a free replacement.
If the device suffers from damage that impairs the ability to complete the repair, such as a broken screen, this problem should be solved first.
Apple may refuse to provide free technical support for such damaged devices, and in some cases there may be costs associated with additional repair.
According to the company, your iPhone is examined before it offers any service to verify the eligibility for the program, and Apple recommends keeping a backup copy of the iPhone via iCloud or a computer.
It is noteworthy that the company previously launched several repair programs for different products. In October of this year, there was a free program for repair if the user is having trouble with wireless headphones “Airpods Pro” regarding the noise cancellation feature.
In January of this year, it also announced a free repair program to replace some iPhone cases with a built-in “Smart Battery Case” due to charging problems.