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As the transit agency in Canada's most populous city prepares to take off with its decade old system of payment, the United States Association of Transit Transporters invites the Ontario Government to step into and repair it as diffusing technology in the higher-tech replacement .
December marks last month that Toronto's penny will be able to use Metropolis on the TTC as the network of buses, streetcars and subways switch over Presto, an electronic tap-card payment system used mostly in South Ontario. In mid-2019, passports and tokens will also be filed out.
However, the Amalgamated Transit Union premises 113 sent a letter to Premier Doug Ford demanded that the government took "immediate and urgent action" to address it as an unreliable system, whose machines are constantly breaking down.
"We want (the government) to address the fact that the Presto system is different," said Spokesman Kevin Morton. "It's just a debacle."
He said that the union was not able to handle the installers of presto users, as the card reader regularly fails and take too long to repair, which can also lead to a loss of income.
The province did not answer directly to a request for commentary on the letter.
Metrolinx 'very safe & quot;
But an Marie Aikins spokeswoman for Metrolinx, who oversaws Presto, has the reliability rate for Card Readers on buses and Streetcars is averaging 98-199 per cent every week.
"We are very confident that Presto is ready for the transition away from metropasses," wrote aircraft in an email.
The TTC has called the metropass a "mainstay of TTC charge payment for nearly 40 years and a regular fixture in the life and wallets of nearly 300,000 torontons every month."
More than 78 million of the monthly passes were sold since they were introduced in 1980 for a price of $ 26. Today, they cost nearly $ 150, and after December 31, monthly passage passes will only be available through Presto.
The TTK started presto as a payment method in 2011, and TTC spokeswoman Head Brown has more payment options such as the monthly pass have become available over Presto over the last few years.
In 2017, the TTC has about 1.7 million customers every weekday, according to agency's passage agency. Aikins has about 1.3 million presto card holders using the TTC and appropriately 800,000 taps on card reader per day.
Ridership is not down – paid ridership is down.– Kevin Morton, TTC Union Spokesman
Brown said that the TTC will be preparing for the increase in presto users by having more transitators presenting in presto vending machines to help pay off. She has maintenance workers will also be on hand to repair broken readers "within a reasonable time."
Brown has presto readers are mostly fixed within 24 hours. She has buses and streetcars have two readers, and if both are down, TTC riders are told to pay for their destination.
Concern about lost revenue
But Morton said he was concerned that the presto reader breaks down means that it will make it easier for the paratroopers to avoid paying the toll.
He said that the meeting had sent the letter to the province, a memo was sent to its members about the presto transition. Morton has received the union "hundreds" of responses from members who consider the concerns of passengers not being able to pay because readers are broken.
In the fund of the union, a number of Anonymous TTC workers are saying stating that the readers leave daily and sometimes take days to fix.
Morton, he predicts the TTC is going to lose "a fortune in revenue," as commuters can not afford to pay back from a bus or tramway, and not tasting the Presto reader. He said if a TTC rider was caught and fined for not paying, he claims it would be easier for the man to fight the ticket in court by arguing that the presto reader was broken.
Morton added that a loss of revenue can easily be a failure for riders.
"It's a joke," he said. "Ridership is not down – paid ridership is down."
Brown said that if TTC communications were arrested committing shelters, they could be fined up to $ 425.
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